Upon shipping (via USPS), Tesix will not be liable for a lost or damaged package once your device has left our facility.
Each device is 100% insured by Tesix and will be insured by our preferred shipping method for damages, lost or stolen packages; however, Tesix is not liable to re-send or re-issue another device/s in case of accidents or parcels being lost, stolen or damaged while in transit.
If a package is lost or damaged in transit, please follow the proper steps to file a claim with United States Postal Services.
Return & Exchange Policy
When ordering the NSPRE™ NX Pro or NX Pro Plus, you understand you are pre-ordering this device. Refunds are welcome during the waiting period to launch. Upon release and shipping, you will have (14) days to return your device for any reason.
The 14-day return starts on the day your device is marked delivered by United States Postal Service.
Exchanges will only be available if merchandise is available for exchange. Exchanges after 7 days are prohibited. In order to quality for an exchange, your device must be unopened, must not display wear/tear or usage of the device.